When we are hired as painting contractors in the Chicago area, we, at Painting in Partnership, look at it as an opportunity to create value for the homeowner, above and beyond the painting work we are there to do. We look at the client’s property as if it was our own. We seek opportunities to help out our clients enhance the safety, workability and enjoyment of their property, in any way we can. We call that “Taking a Custodial View”. There are four major aspects to us having a custodial view on our house painting projects. Click here to see those four different ways.
Here is a brief example of how we look for the root cause of a problem and offer a solution. As house painting contractors, among other things, we are asked to do exterior painting. One area of a cornice is peeling badly. Upon closer investigation, we discover debris on the gutters from rain water overflowing the gutters. Going a step further, we find out the gutter is pitched the wrong way and has a small downspout. In a situation like this, we would approach our clients with an assessment of the problem, its consequences and what needs to be done to permanently solve the issue. We recommended to replace the gutters on that side of the house and install large size downspouts to help drain the roof better. This way, the owner will not experience the same paint failures and our paint job will last longer.
As painting contractors, the mere fact of looking out for our client’s back and seeking to be of service above and beyond the painting work we are there to do speaks volume to clients about the relationship we have with them and the value we intend on creating for them. Consequently, we view referring other trusted professionals as an integral part of our work as painting contractors.
As a house painting company, we have gone a step further. We have created what we call our “Trusted Partners” group. The companies in this select group have proven themselves to have the same “Custodial View” as we do in dealing with their clients. We actively support our trusted partners by sharing “best practices” with them and actively promoting them to our clients. They do the same for us. Through these close company ties, we help multiply the value we create for our respective clients.
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